Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
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What is your shipping timeline?
Orders are processed within 3-5 business days. Standard shipping typically takes 1-2 weeks depending on your location. You’ll receive tracking information by email as soon as your order ships.
Please note: we are not responsible for courier delays, additional fees placed by courier such as customs, duties, or taxes. We are also not responsible for unsuccessful deliveries due to incorrect addresses. Please ensure all details are correct when placing an order.
How do I know which size to order?
Each listing includes a size chart to help you find the best fit. We recommend checking your measurements before ordering, as all items are made to order and non-refundable. If you’re between sizes or prefer a more oversized fit, we suggest sizing up. Our sizes are all unisex.
What is your return or exchange policy?
Since each item is made to order, we do not accept returns or exchanges for sizing, colour, or styles choices selected by the customer at checkout. Please be sure to double-check your order details before completing your purchase.
Please note: We do offer a 2 hours grace period after your order is placed, during which you can reach out to us and edits can be made. Once your order is sent to production, no changes or cancellations can be made.
If your item arrives damages or you receive the wrong product, please contact us within 7 days of delivery and we’ll make it right.
Do you offer international shipping?
Yes! We currently ship across Canada, the United States, and select international locations. Please note shipping times and costs will vary depending on your location. Feel free to contact us for more specific information about international shipping!
What is TheVineCollectiveCo?
TheVineCollectiveCo. is a faith-rooted online boutique shop offering apparel, decor, and lifestyle pieces that carry meaning beyond the product. Each piece is designed to spark encouragement, inspire conversation, and share love and hope in everyday life!
Didn't find what you were looking for? Feel free to contact us at any time!
